Protection of Customer Information We understand the importance of privacy to our customers and visitors to IMB+ Web site. Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide IMB+ services to the customer.
We collect and store information about every Set Top box we handle so that we can efficiently provide the services demanded by our customers. We use information about our customers, their services, and their Set Top box activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, accomplish the billing function, and comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to regulatory agencies.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose.
Some of the information collected by IMB+ is data which relates to an identifiable person (“Personal Information”). Examples of Personal Information are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other Personal Information removed, is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide service and shipment status information.
Shipment Information Information, including Personal Information, provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the IMB+ Customer Agreement. The IMB+ Customer Agreement is available at www.imb-iptv.com in the Order section. Although we make reasonable efforts to limit access to our facilities and shipping to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
Security and Integrity of Information We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
IMB+ Web Site, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about services, including names and addresses, so that we can provide proof of service. We carefully dispose of records and delete information when retention periods expire.
Customers are Responsible for Protecting Information and Systems on Their Premises Some information about IMB+ customers and their subscription is stored in systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls.
What Information We Collect And How We Will Use It Users can visit most areas of the IMB+ Web Site without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations.
Links to Other Sites IMB+ provides links to external sites as a convenience to the user. The inclusion of any link does not imply IMB+ endorsement of the external site company, its Web site, or the products and services it promotes and sells. IMB+ is not responsible for the privacy practices or the content of such Web sites.
Other than cookies used in connection with registered users of a IMB+ Web Site or used to transfer information from one application to another on the IMB+ Web Site, information collected by cookies used in connection with the IMB+ Web Site is not used by IMB+ to identify an individual. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on users’ hard drives. Web Surveys From time to time, we might include survey forms on the IMB+ Web Site asking users for contact and demographic information (such as postal code, age or size of company). We use the responses from the surveys to better understand our customers’ needs and to create Web site that respond to their interests. Customers may opt-out of participating in follow-up surveys. IMB+ will not disclose survey response information to companies or individuals outside IMB+ with two exceptions:
Anonymized data, with all names, addresses and other personally identifiable information removed. To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to IMB+ or IMB+ customers. IMB+ Web Site Applications Subscribers of IMB+ on the IMB+ Web Site that enable the purchase of products and services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information for billing.
IP Addresses The IMB+ Web Site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
Contacting IMB+ If you have questions about this privacy statement, the practices of this site, or your experience on IMB+ Web Site, you can contact:
Comments, suggestions or materials sent or transmitted to IMB+ shall be deemed to be non-confidential. IMB+ shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.